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Hp Officejet 4355 All In One Printer Cartridge Error

Have taken them out, inspected, cleaned etc.Cannot print test/alignment page.Uninstalled printer software and reinstalled. Open the cartridge door. Anyway, I will post something today. I am an ex-HP Employee. have a peek at this web-site

Disconnect the power cord from the back of the product. The cartridge mentioned in the error message is the problem cartridge. Tap water can contain contaminants that can damage the cartridge. Hi !!I am sorry about that but I am out of ideas. https://h30434.www3.hp.com/t5/Inkjet-Printing/HP-officejet-4355-all-in-one-Cartridge-error-refer-to-device/td-p/2157661

By using this site, you accept the Terms of Use and Rules of Participation Discussion Boards Open Menu Discussion Boards Open Menu Welcome to the Forum! Let me know what happens!If you are able to reach some resolution, please click on Accept Solution. I am happy to look into this issue for you!Are you using Genuine HP ink cartridges, or refills?Are any of your ink cartridges low or empty?In the meantime, please try a hard reset, by following the instructions in this post,How to perform a Hard Reset, by @Rich1.

Clean the carriage contacts. Currently inactive on the forum. 5 5 kaka3299 Top Student Posts: 6 Member Since: ‎07-27-2009 Message 3 of 42 (42,360 Views) Report Inappropriate Content Re: Officejet 4315 "Cartridge error-refer to device documentation" [Edited] Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Email to a Friend Report Inappropriate Content ‎07-27-2009 07:58 PM - edited ‎07-27-2009 08:01 PM Cathy, Could you resolve the issue of the error? Uh, I bought mine in 12/07, less than 2 yrs ago. Z7_3054ICK0KGTE30AQO5O3KA30N0 hp-concentra-wrapper-portlet Actions ${title} Loading...

Good Luck with your research too. 0 0 Bunnytrix Tutor Posts: 12 Member Since: ‎07-23-2009 Message 7 of 42 (42,344 Views) Report Inappropriate Content Re: Officejet 4315 "Cartridge error-refer to device documentation" Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Email to a Friend Report Inappropriate Content ‎07-28-2009 09:06 AM Actually I went back and tried again to remove the cartridges one at a time. li... The port is labeled with the USB icon ( ). Doing so can result in clogs, ink failure, and bad electrical connections Figure : Do not touch the contacts or nozzles Step 2: Install the new cartridge Remove the new cartridge from its packaging, and then remove the protective tape.

Submitted: 7 years ago. Generated Mon, 17 Oct 2016 23:04:58 GMT by s_ac15 (squid/3.5.20) Login|Contact Us Computer For Online Computer Support, Ask a Computer Technician Not a Computer Question? Push the cartridge forward until it clicks into place.If inserting the tri-color cartridge, insert the cartridge in the slot on the left.If inserting the black cartridge, insert the cartridge in the slot on the right.Figure 4: Insert cartridgeRepeat steps 4 through 10 for the other cartridge, if necessary.Close the cartridge door.Reconnect the power cord into the back of the unit. Z7_3054ICK0KGTE30AQO5O3KA3016 hp-feedback-input-portlet Actions ${title} Loading...

Solution five: Replace the problem cartridge If you have a defective cartridge or printhead, it might be under warranty. Thank you! Register · Log In HP Support Forum Home > Printers > Inkjet > HP officejet 4355 all in one HP Support Forums Join in the conversation. Wait for 30 Sec. View Solution. 3 Re: Officejet 4315 "Cartridge error-refer to device documentation" 07-23-2009 05:00 PM Remove the black cartridge and keep only the color cartridge in, and check the message.

Do not reapply tape to the cartridge. Check This Out If inserting the tri-color cartridge, insert the cartridge in the slot on the left. characters left: Contact Us|Terms of Service|Privacy & Security|About Us|Our Network © 2003-2016 JustAnswer LLC JustAnswer UKJustAnswer GermanyJustAnswer SpanishJustAnswer Japan 6 3880331 Check your product warranty to determine if your product is still under warranty, and then go to Contact HP Support to schedule a repair or replacement.

If the product does not automatically turn on, press the Power button ( ). Clean cotton swabs, or any soft, lint-free material that will not stick to the cartridges (coffee filters work well). These can damage the cartridge or the unit. Source Remove and clean each cartridge one at a time.

light (orange) and the message "Cartridge error-refer to device documentation". Showing results for  Search instead for  Do you mean  or Post new question Question Reply Topic Options Subscribe Mark Topic as New Mark Topic as Read Float this Topic to the Top Bookmark Subscribe Printer Friendly Page « Message Listing « Previous Topic Next Topic » « Previous 1 2 3 4 5 Next » Highlighted Bunnytrix Tutor Posts: 12 Member Since: ‎07-23-2009 Message 1 of 42 (42,457 Views) Report Inappropriate Content Officejet 4315 "Cartridge error-refer to device documentation" Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Email to a Friend Report Inappropriate Content ‎07-23-2009 04:51 PM I have an Officejet 4315--have received the flashing ! I thought the cartridge was finished and replased it, but the light kept flashing and the message also kept appearing on the screen.

How does HP install software and gather data?

If I remove one cartridge I get a new error message advising me that the left or right cartridge is missing. Tap water might contain contaminants that could damage the cartridge. the device shows a message as "refer to device documentation to troubleshoot". Find Solutions, ask questions, and share advice with other HP product owners.

Switch off the printer by pressing ON button. Reply 0 Reply 0 0 Shirlzz1 Distinguished Professor Posts: 3,242 Member Since: ‎12-12-2011 Message 2 of 2 (1,572 Views) Report Inappropriate Content why my printer hp 4355 showing cartridge error while print Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Email to a Friend Report Inappropriate Content ‎12-10-2012 09:43 AM Since the printer has been unused for the last few months, the cartridges could have clogged up or dried out. Turn on the product and open the cartridge door. have a peek here Do not reapply the tape to the cartridge.

Tri-color cartridges go into the slot on the left. Here are the steps to clean the contacts on the cartridges.Gather the following items to clean the cartridge contacts:Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.NOTE:Coffee filters are lint-free and work well for cleaning cartridges.Clean distilled, filtered, or bottled water. Say your prayers. Sheets of paper or paper towel to rest the cartridges on during cleaning.

First Time Here? Open the cartridge door. Ask Karel1 Your Own Question Karel1, very knowledgeable with windows xp Category: Computer Satisfied Customers: 565 Experience: have been using windows xp over 2years ,can troubleshoot many problems with xp shutdowns, 24118 Type Your Computer Question Here... Call Hp and they can troubleshoot over the phone and get to the root quicker.

Slide the cartridge back into the correct slot. Reply 0 0 sonidinesh2244 Student Posts: 1 Member Since: ‎09-05-2010 Message 4 of 16 (6,174 Views) Report Inappropriate Content Re: HP officejet 4355 all in one Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Email to a Friend Report Inappropriate Content ‎09-05-2010 11:36 AM Hi! caution: Do not use tap water. Solution six: Service the printer If the previous steps did not resolve the issue, you might need to service the printer.